Terms and Conditions – EL Shaddai Leather Pty Ltd

This website is operated by EL Shaddai Leather Pty Ltd and offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated below.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Cancellations & Returns

EL Shaddai Leather Pty Ltd will not accept the return or cancellation of an order for any product on the website that is MADE TO ORDER or is of a CUSTOMIZED nature. Please ensure you carefully read the product descriptions to ascertain which products are made to order.

Returns, refunds and exchanges will not be permitted on PROMOTIONAL / SALE and / or CLEARANCE items

All refunds or exchanges will be granted at EL Shaddai Leather Pty Ltd’s discretion

AS per the electronic communications and transactions Act – consumers have a general right to return (a ‘cooling off period’), for seven days after delivery, for any reason, without penalty, however, the consumer will be liable for the costs of returning the goods.

If you are not satisfied with any of the products you have bought from us, please notify us at info@elshaddai.net.za within 7 working days of receiving your order.

We reserve the right to levy a 15% administration fee for returned or cancelled orders to recover transactional costs.

Cancellation of online orders after 24 hours and before dispatch will be refunded taking into account 15% administration fee (to recover transactional costs).

EL Shaddai Leather Pty Ltd reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the Customer will receive a full refund with no deductions.

To be eligible for a return, your item must be unused, you must produce the invoice & proof of payment and returned to us in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be refunded.

Any item that is returned more than 30 days after delivery will not be refunded.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges
EL Shaddai Leather Pty Ltd will only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elshaddai.net.za to make arrangements. 

Shipping
To return your product, send us an email at info@elshaddai.net.za to make arrangements.

You will be responsible for paying for your own shipping/courier costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over R600, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EL Shaddai Leather Pty Ltd Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from EL Shaddai Leather Pty Ltd.

PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Client Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and

SHARING YOUR PERSONAL INFORMATION
We do not and will not share your Personal Information.

DATA RETENTION
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@elshaddai.net.za.